If your child doesn't take to it or the book arrives damaged — just write to us and we'll sort it out together.
You can return a book within 14 days, as long as it keeps its resellable condition.
The book is unread and its pages and cover are undamaged — we accept it back within 14 days and refund your money.
If the book has a printing defect or arrived damaged — we exchange it for free or refund the full amount. We cover the costs.
Reach us by phone or WhatsApp and give us your order number and the reason.
We decide together what you'd like — an exchange or a refund.
For online payments the money goes back to your card; for payment at the door — by the method we agree on.
Still have questions? Contact us — we reply every day from 10:00 to 20:00.